Refund policy
Varsity Customs Terms of Service, Return & Refund Policy
Last updated: 7/12/26
Thank you for shopping with Varsity Customs. Please review the following terms before placing an order. By purchasing from Varsity Customs, you agree to the terms outlined below.
1. General Terms of Sale
Varsity Customs provides custom apparel, team spirit wear, branded merchandise, and related products for schools, teams, organizations, businesses, and individual customers.
All orders are subject to acceptance by Varsity Customs. After an order is placed, you may receive an automatic order confirmation. This confirmation means we received your order, but it does not guarantee that the order has entered production or been fully accepted.
We reserve the right to cancel, refuse, or modify any order if there is an issue with product availability, artwork quality, pricing, payment, suspected fraud, or any other concern that prevents us from completing the order properly. If your order is canceled after payment and you have not violated these terms, you will receive a refund for the canceled portion of the order.
2. Custom, Personalized, and Team Store Items
Many Varsity Customs products are made-to-order, customized, personalized, or produced specifically for a school, team, organization, or customer.
This includes, but is not limited to:
- Team store apparel
- School or organization logo items
- Custom uniforms
- Personalized names or numbers
- Custom artwork or approved designs
- Made-to-order spirit wear
- Special-order products
- Fundraiser store items
Because these items are produced specifically for each order, custom, personalized, team store, and made-to-order items are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or incorrect due to an error by Varsity Customs or our production partner.
Please review all sizing, colors, personalization, spelling, artwork, logos, and product details carefully before placing your order.
3. Standard VC-Branded Items
Standard, non-custom Varsity Customs branded items may be eligible for return within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn
- Unused
- Unwashed
- In its original condition
- With tags attached, if applicable
- In original packaging, if applicable
- Accompanied by proof of purchase
Items that have been worn, washed, damaged, altered, or returned without approval will not be accepted.
4. Returns
To request a return, please contact us at:
support@shopvarsitycustoms.com
Please include:
- Your name
- Order number
- Item requested for return
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
Returns must be approved before items are shipped back. Items sent back without prior approval will not be accepted.
Approved returns should be sent to:
Varsity Customs
301 S McDowell St.
Suite 125 - 2066
Charlotte, NC 28204
Customers are responsible for return shipping unless the return is due to a Varsity Customs error, defective item, or incorrect item.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at:
support@shopvarsitycustoms.com
Please include your order number and clear photos of the issue.
If Varsity Customs or our production partner made an error, we may offer one of the following:
- Replacement
- Reprint or remake
- Store credit
- Refund
Varsity Customs reserves the right to determine the best resolution based on the issue.
6. Size Selection
Customers are responsible for reviewing size charts and selecting the correct size before ordering.
Because many items are custom, team-specific, or made-to-order, we cannot accept returns or exchanges due to incorrect size selection unless the item received is different from what was ordered or there was a production error.
We strongly encourage customers to review the product description and size guide before placing an order.
7. Artwork, Logos, and Design Approval
By submitting artwork, logos, names, mascots, slogans, or other design elements to Varsity Customs, you confirm that you have the right or permission to use those materials.
Varsity Customs is not responsible for verifying ownership or permission for artwork submitted by customers, schools, teams, organizations, or representatives.
For custom orders requiring design approval, production will not begin until artwork or design details are approved, when approval is required. Once artwork is approved and production begins, changes may not be possible.
Varsity Customs may make reasonable adjustments to artwork, placement, sizing, or production setup to ensure the best possible finished product.
8. Product Colors and Mockups
Product images, digital mockups, and color previews are provided for general representation only.
Actual colors may vary slightly due to screen settings, lighting, garment materials, printing methods, embroidery thread, dye lots, or production processes.
Varsity Customs makes every effort to produce items as accurately as possible, but exact color matching is not guaranteed unless specifically agreed to in writing.
9. Cancellations and Changes
Because many products are custom or made-to-order, production may begin shortly after an order is placed.
If you need to request a cancellation or change, please contact us immediately at:
support@shopvarsitycustoms.com
We will do our best to assist, but cancellations or changes are not guaranteed once production has started, artwork has been approved, or materials have been ordered.
10. Shipping and Delivery
Estimated delivery times are provided as a guide and are not guaranteed unless specifically stated in writing.
Delivery times may vary based on product availability, artwork approval, production schedules, shipping carrier delays, holidays, weather, or other circumstances outside of our control.
Varsity Customs is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.
Please make sure your shipping address is accurate before submitting your order.
11. Refunds
If a refund is approved, it will be issued to the original payment method when possible.
Once approved, refunds are typically processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@shopvarsitycustoms.com
12. Sale Items and Gift Cards
Sale items, discounted items, clearance items, fundraiser items, and gift cards are final sale and cannot be returned or refunded unless required by law or unless the item is damaged, defective, or incorrect due to our error.
13. Limitation of Liability
To the fullest extent permitted by law, Varsity Customs shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or other financial losses arising from the purchase or use of our products.
Our total liability for any claim related to an order shall not exceed the amount paid for the product or service giving rise to the claim.
14. Contact Information
For questions about orders, returns, refunds, artwork, or product issues, please contact:
Varsity Customs
Email: support@shopvarsitycustoms.com
Address: 301 S McDowell St., Suite 125 - 2066, Charlotte, NC 28204